Terms & Conditions
Please Note that All products and services are offered currently only in Bangalore city. Please contact us if you need deliveries outside Bangalore city. Magnett will not be responsible if an order is placed for locations outside Bangalore. Orders placed for deliveries outside Bangalore will be cancelled and if any payment made online will be refunded after retention of 5% of the Order value as administrative charges.
Customer has the right to cancel the Order/s placed before the material is shipped. However due to administrative and logistics cost involved, 5% of the Order value will be charged to the customer. If any payment has been made online, the balance payment after deduction will be refunded to customer in 7-10 days time.
Please Note: Cancellations after the material is shipped is not entertained and Customer will not be eligible for any refund.
Returns and Refund Policy:
All efforts are made to ensure products ordered by customers are delivered strictly in accordance with the order in time and in good condition without any transit damage. All products will come with manufacturer's original packing. However if there is any damage to the cartons or the package due to transit, Customer should report the same by sending us a picture of the package clearly indicating the damage. Magnett will review the claim and decide to provide a replacement or send its team to inspect the box and its content and provide remedial solutions. Customers should not open any of the boxes on their own. No returns will be entertained if the package has been opened or tampered with or if product has been put to use.
All Products are covered under manufacturer's Warranty and in the event after opening the package, the product does not work or malfunctions, the same will be rectified as per the warranty terms and conditions of the manufacturer.
If customer desires to return the product after delivery of product , but the package unopened, Customer will be charged 20% of the Order value as administrative and Logistics charges.
No returns will be entertained if the product package is opened or tampered with or put to use.
All refunds will be made after necessary deductions, if any, within 7 to 10 days.
Free delivery, wherever offered is applicable only within Bangalore city limits. All products are hand delivered by our in-house employees ensuring utmost care to deliver the goods without any transit damages. Normally all products offered on the website are available in stock. We deliver products on a first opportunity basis. Delivery lead time within Bangalore city limits can vary from the 1 day to a max of 7 days from the date of receipt of Order. We will communicate through our order acknowledgement the like date of delivery after discussion with customers
Normally we provide installation of products immediately on delivery. Our well trained and experienced technicians / engineers will conduct the installation at site. Customer site should be ready to install the product. A site readiness check will also be discussed with customer before scheduling delivery of product. FREE Installation scope is limited to integration of the product and connecting he same to input and output points and a demonstration of the product installed
Site readiness: It is customer's responsibility to prepare the site ready for installation. In the event the site is not ready, as determined by our technician, the product will be delivered and 100% of the Invoiced amount should be paid at the time of delivery. Once the site is made ready, the customer can contact Magnett Technologies to schedule Installation at a mutually convenient date.